FREQUENTLY ASKED QUESTIONS

You can easily place an order through our website. Browse the products, select the water bottle you like, click “Add to Cart”, and then go to the checkout page to complete the payment. You will receive a confirmation email to confirm your order.

After your order is shipped, you will receive an email with tracking information. You can check the status of your package on the shipping company’s website using the provided tracking number. If you have any questions, please contact windshard@everbottleco.com.

If you are not satisfied with your purchase, please refer to the Return & Exchange Policy section on our website. Returns or exchanges are usually requested within 30 days of receipt. You can contact us by email at windshard@everbottleco.com to initiate the return or exchange process.

1. How much does shipping cost?
   Shipping costs depend on the shipping method and delivery location you choose. The specific cost will be displayed during checkout. We offer a variety of shipping options so that you can choose the best fit for you.

Yes, we support shipping to multiple countries and regions. The specific shipping costs and times will be displayed during the checkout process. If you have problems calculating shipping costs, please contact windshard@everbottleco.com.

We are confident in the quality of our products. If the product you purchased has a manufacturing defect under normal use, please contact us by email with the order number and details of the defect. We will handle warranty requests on a case-by-case basis.

If you have any questions or need assistance, please contact us by email at windshard@everbottleco.com. Our customer service team will respond to you as soon as possible during business hours.